Free Inspection

Privacy Policy

April 15, 2026

1. Introduction

XPest Pest Control ("XPest," "we," "us," or "our") operates the website at https://thexpest.com/ (the "Site"). We provide residential and commercial pest control services across the Treasure Valley, including Boise, Nampa, Meridian, Eagle, Caldwell, and surrounding areas. This Privacy Policy explains how we collect, use, and protect information about visitors to our Site and customers of our services.

2. Information We Collect

We may collect the following categories of information:

  • Contact Information: Your name, phone number, email address, and service address when you submit a free inspection request, contact form, or call us directly.
  • Property Information: Details about your property (e.g., property type, pest issues) that you provide when requesting an inspection or service estimate.
  • Usage Data: Information about how you interact with our Site, including pages visited, time spent, browser type, device type, IP address, and referring URLs.
  • Cookies & Tracking: We use cookies and similar technologies to improve your browsing experience and understand Site traffic patterns.
  • Communications: Records of emails, calls, or messages you send to us.

3. How We Use Your Information

We use the information we collect to:

  • Schedule and perform pest inspection and treatment services.
  • Respond to your inquiries and provide customer support.
  • Send appointment confirmations, service reminders, and follow-up communications.
  • Send promotional communications about our services, where you have consented or where permitted by law.
  • Analyze Site usage to improve our online experience and services.
  • Comply with legal obligations, including licensing requirements under Idaho pest control regulations (License No. ID-PCT-2024).

4. Sharing of Information

We do not sell your personal information. We may share information with:

  • Service Providers: Third parties who assist us in operating the Site and delivering services (e.g., scheduling software, email platforms, analytics providers). These parties are contractually required to protect your information.
  • Legal Compliance: When required by applicable law, court order, or to protect the rights, safety, or property of XPest, our customers, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of that transaction.

5. Cookies

Our Site uses cookies to remember your preferences, track site performance, and improve functionality. You may disable cookies through your browser settings; however, some features of the Site may not function correctly if cookies are disabled.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our service records, and comply with applicable legal and regulatory requirements. Customer service records are typically retained for a minimum of three (3) years.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to our legal obligations.
  • Opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

To exercise any of these rights, please contact us at info@xpest.com or (208) 968-6843.

9. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.

10. Third-Party Links

Our Site may contain links to third-party websites (e.g., review platforms such as Google and Yelp). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date. Your continued use of the Site or our services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us: